Berkshire Hathaway HomeServices Drysdale Properties has an exciting opportunity for a focused, energetic, and driven Agent Concierge to join our Tahoe City, CA office. The position provides sales associates with marketing and administrative support and can be part-time or full-time for the right candidate.
Responsibilities
Administrative:
● As the first point of contact, provide administrative, clerical, and technical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, ensuring forms are stocked, answering phones, greeting visitors, route mail, prepare schedules
and maintain lobby – on a daily basis.
● Maintain office equipment to ensure they are operating efficiently and assist sales associates with any troubleshooting needs, which may include Wi-Fi and internet issues.
● May assist with license transfer or annual license renewal.
● May train new staff and serve as backup to other office staff.
● Answer and direct incoming calls
● Receive and interact with incoming visitors
● Prepare and edit correspondence, communications, presentations, and other documents
● Arrange and coordinate meetings and events
● Monitor, screen, respond to and distribute incoming communications
● Interact and work successfully with internal staff and Realtors at all levels
● Interact with external clients with the highest level of professionalism
● Complete project-based work.
● Provide Administrative review of various files and documents
● Assist with compliance in listing and sales files and processes including compliance follow up with real estate agents
● Maintains customer confidence and confidentiality.
● Provide support to the company leadership in the operation of the office
● Coordinate access to technical support for agents
● Assist agents as needed with various tasks
● Provide marketing/tools support to agents and company as requested by management
● Maintain supply levels by informing operational staff of needed supplies
● Other office duties and responsibilities as assigned.
Marketing:
● Assist in our online marketing campaigns and business development.
● Create brochures, flyers/postcards, marketing materials, and other promotional pieces.
● May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
● Capture and analyze data trends and generate reports.
● Conduct orientation training for new sales associates during the onboarding process and maintain and continuously update onboarding marketing materials.
● Assist new agents in setting up their office, accessing Multiple Listing Service (MLS), and training on computer applications, tools, and office equipment.
Social Media/Web:
● Plan and publish daily content for social platforms (Instagram, Facebook, Twitter, YouTube), and interact with Social Media Influencers and bloggers.
● Create content and interact directly with customers, the marketing team, and the sales team.
● Make recommendations for edge-cutting social media content and help define social media direction.
● Be actively engaging with our clients and fans: re-sharing content, commenting on content, responding back to comments, as well as either answering messages or directing those people to the correct resource.
● Establish regular and meaningful social media reporting and share insights.
● Write and develop social media copy and maintain updates on our social media accounts.
● Work to consistently increase our social media reach and engagement with existing audiences and develop strategies to identify and capture new audiences to grow our online community and build brand advocacy.
● Set up and update client and customer sphere of influence databases and create the farming database for sales associates.
● Maintain internet by updating the company website and sales associates personal websites/pages.
Perform any additional responsibilities as requested or assigned.
Required Education & Experience:
● Associate’s degree in Business Administration or related field; or equivalent work experience and knowledge.
● Experience in social media, social media marketing, and social media channels/platforms.
● A minimum of two years of administrative-related experience.
Required Skills:
● Knowledge of real estate, title and/or mortgage business is preferred.
● Skilled in client servicing & creating, editing, and promoting various content.
● Competent technology skills include basic MS Office skills, experience with communication device technologies, and familiarity with iOs, Android, MAC, and PC platforms.
● Excellent interpersonal, written communication, and presentation skills.
● A strong customer-service focus and the ability to work as a member in a team-oriented environment.
● Ability to prioritize and handle multiple issues and projects concurrently. Strong organizational skills with a high degree of quality and detail orientation.
● Ability to work under pressure.
● Effective analytical, problem-solving, and decision-making skills.
Wage:
Wage is based upon education and experience. The range is from $24.00 up to $27.00 an hour.
Benefits:
Full suite of benefits including Medical, Dental, Vision, Life Insurance, Paid Vacation (PTO),
401(k) with employer match, Flexible Spending Account, PTO.
Location:Tahoe City, CA
To Apply, please send resume to: ines.escobar@bhhsdrysdale.com
