Liberty Utilities wants to help customers understand the often complex and confusing world of electric rates and billing statements, and have developed several documents to do just that. “Customers continually tell us that they don’t fully understand how electric rates are determined and specifically how they can read their bills,” explains Paulette Sproul, Liberty Utilities’ Director of Customer Care. “We want to explain this as fully and transparently as possible to our customers, so we developed several tools to help with this.” Electric Rates Explained. This four-page document answers basic questions like: How Are Rates Determined? What Is My Rate Class? How Do I Know What Rate Class I’m In? How Am I Charged? How Is My Bill Calculated? The information is presented in a color-coded format, and includes a breakdown of the specific charges for the four major customer classes.